FAQs: System Info of Encoder
How can we tell when the firmware was released?
The firmware version number often contains information that indicates when it was released. For example, "V3.00.52.220921," the information can be interpreted as follows:
- "V3.00.52" comprises the main version number and subversion number.
- "220921" represents the release date, presented as YYMMDD (Year, Month, Day).
Based on this interpretation, the firmware version "V3.00.52.220921" would suggest that it was released on September 21, 2022. If it's required to download the latest firmware, please go to Download Firmware which will ONLY be available for Registered Users.
How can we determine which firmware version we should download?
Usually, you can determine the appropriate firmware version based on the serial number. If the serial number starts with HDMIGKE2023, download it from GK72 MS7 Encoder series. If it starts with HDMIGKE2022, download from GK72 ITE Encoder series. If it's displaying TV-MIX in the device manager, download from TV30 MS7 Codec Series or SS50 MS7 Codec Series. If you still have no idea which firmware version you should download, you can chat with our online chatbot and it will guide you on how to download the correct firmware related to your encoder or codec.
NOTE: Only registered users will have access to view all firmware pages.
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