FAQs: How to Download Firmware for Exvist Encoders & Codecs

FAQs: Download Firmware for Encoder/Codec

How can we access the page of download firmware?

It's only visible for our registered users. The reason why you are unable to access the page to download the firmware is likely because EXVIST Cares requires users to register and log in before you can access certain resources, such as firmware downloads. In order to access the download page, you may need to create an account on the Help Center and log in with your credentials. Alternatively, if you believe you should have access but are experiencing issues, you may want to reach out to the our support team for further assistance.
NotesNOTES: As a registered user in the Help Center instead of our official website, you will be able to access and download firmware, submit tickets for technical support, and leave comments or questions regarding any issues you may encounter.

How can we determine which firmware version we should download?

ENCODER SERIES

Encoder Series
Related Models
Remark
ON-DMI-16EON-DMI-16EWON-DMI-16EP, ON-VGA-16EPON-DMI-16EMON-BNC-16EMON-DMI-16EC. The serial numbers were started with GKE2023.
The serial numbers will be started with HDMI16E, or CVBS16E (CVBS Encoder), VGA16E (VGA Encoder) later;
The serial numbers will be started with HDMI16D later;
The serial numbers will be started with 3GSDI16E (SDI Encoder) later;
ON-AHD-16EM. The serial numbers are started with 16A.
The serial numbers will be started with AHD16E later;
The serial numbers will be started with HDMI30B later;
The serial numbers will be started with HDMI52B later;
ON-DMI-16EON-DMI-16EWON-DMI-16EPON-DMI-16EM. The serial numbers were started with GKE2022 or GTE2024.
Will be gradually discontinued. If you prefer this series, it's acceptable for customization.
Notes
NOTES: The links above that direct you to the firmware page for specific series are only accessible to registered users in the Help Center.

CODEC SERIES

Codec Series
Related Models
Remark
The serial numbers will be started with TV-MIX30B later; The part numbers will be gradually changed  to ON-MIX-30B etc.
The serial numbers will be started with TV-MIX50B later;
The serial numbers will be started with TV-MIX52B later;
Notes
NOTES: The links above that direct you to the firmware page for specific series are only accessible to registered users in the Help Center.

DISCONTINUED SERIES

Encoder Series
Related Models
Remark
ON-DMI-16E, ON-DMI-16EW, ON-DMI-16EP, ON-DMI-16EM (Very Old Hardware)
Discontinued. No more further updates after version FME_V2.51.220216.
ON-DMI-16D, ON-DMI-16DW, ON-DMI-16DP, ON-DMI-16DM (Very Old Hardware)
Discontinued. No more further updates after version FMD_V2.51.220216.
Notes
NOTES: The links above that direct you to the firmware page for specific series are only accessible to registered users in the Help Center.

Learn More

Idea
If you still have no idea which firmware version you should download, you can chat with our online chatbot and it will guide you on how to download the correct firmware related to your encoder or codec.

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