FAQs: Download Firmware for Encoder
How can we access the page of download firmware?
It's only visible for our registered users. The reason why you are unable to access the page to download the firmware is likely because EXVIST Cares requires users to register and log in before you can access certain resources, such as firmware downloads. In order to access the download page, you may need to create an account on the Help Center and log in with your credentials. Alternatively, if you believe you should have access but are experiencing issues, you may want to reach out to the our support team for further assistance.
NOTES: As a registered user in the Help Center instead of our official website, you will be able to access and download firmware, submit tickets for technical support, and leave comments or questions regarding any issues you may encounter.How can we determine which firmware version we should download?
ENCODER SERIES
Encoder Series | Related Models | Remark |
| ON-DMI-16E, ON-DMI-16EW, ON-DMI-16EP, , ON-VGA-16EP, ON-DMI-16EM, ON-SDI-16EM, ON-BNC-16EM, ON-DMI-16EC. The serial numbers are started with GKE2023. | The serial numbers will be started with HDMI16E, or SDI16E (SDI Encoder), CVBS16E (CVBS Encoder), VGA16E (VGA Encoder) later; | |
| The serial numbers will be started with HDMI16D later; | ||
| GK72 TP9 AHD Encoder Series | ON-AHD-16EM. The serial numbers are started with 16A. | The serial numbers will be started with AHD16E later; |
| MC30 ITE Encoder Series | The serial numbers will be started with HDMI30B later; | |
| SS52 MS7 Encoder Series | The serial numbers will be started with HDMI52B later; | |
| GK72 ITE Encoder Series | ON-DMI-16E, ON-DMI-16EW, ON-DMI-16EP, ON-DMI-16EM. The serial numbers are started with GKE2022 or GTE2024. | Will be gradually discontinued. If you prefer this series, it's acceptable for customization. |
NOTES: The links above that direct you to the firmware page for specific series are only accessible to registered users in the Help Center.
DISCONTINUED SERIES
Encoder Series | Related Models | Remark |
ON-DMI-16E, ON-DMI-16EW, ON-DMI-16EP, ON-DMI-16EM (Very Old Hardware) | Discontinued. No more further updates after version FME_V2.51.220216. | |
ON-DMI-16D, ON-DMI-16DW, ON-DMI-16DP, ON-DMI-16DM (Very Old Hardware) | Discontinued. No more further updates after version FMD_V2.51.220216. |
NOTES: The links above that direct you to the firmware page for specific series are only accessible to registered users in the Help Center.Learn More
If you still have no idea which firmware version you should download, you can chat with our online chatbot and it will guide you on how to download the correct firmware related to your encoder.
Related Articles
FAQs: Auto Reboot of Encoder
Why is there no tab Auto Reboot in our encoder? The absence of an "Auto Reboot" tab in an encoder's settings may be due to a few reasons: Software Version: It's possible that the "Auto Reboot" feature is not available in the current software version ...Upgrade firmware for Encoder
Upgrade Firmware via Device Manager Open the file folder of EncDevice Double click "EncDeviceTool.exe" and then it will work Click "Refresh" -->Enter username and password at the right bottom side; Select the device-->Enter Start IP & IP ...FAQs: Maintain/Upgrade of Encoder
Can we upgrade firmware directly through UI? Upgrading firmware directly through the user interface (UI) of an encoder is generally NOT RECOMMENDED, due to the potential risks associated with the process. Firmware upgrades can significantly impact ...FAQs: Overview of Encoder
What does 1920*1080P@30HZ mean? If it shows 1920*1080P@30HZ on GUI, probably it's failed to detect the HDMI signal. Take the following steps if there is a failure to detect an HDMI signal. Ensuring that the HDMI cable is properly connected and meets ...FAQs: System Info of Encoder
How can we tell when the firmware was released? The firmware version number often contains information that indicates when it was released. For example, "V3.00.52.220921," the information can be interpreted as follows: "V3.00.52" comprises the main ...