FAQs: WiFi of Encoder
Why is it failed to connect to WiFi?
To troubleshoot the issue, you can try following steps:
- Ensure that the SSID (WiFi network name) consists of a combination of alphabets in English and numbers only.
- Double-check if the password entered for the WiFi network is correct.
- Power off the encoder and unplug the ethernet cable to allow the device to connect to the WiFi network.
Following these steps can help in troubleshooting the WiFi connectivity issue. If the problem persists, additional troubleshooting steps may be necessary.
🧙Tips: it cannot be worked as the access point.
Which encoder models support wireless connectivity at 5.8GHz or 2.4GHz?
Currently, the compatibility of our encoders with specific wireless frequencies depends on the series and model. The GK72 ITE Encoder Series and GK72 MS7 Encoder Series, including models like ON-DMI-16EW and ON-DMI-16DW, are designed to work with 2.4GHz networks, making them suitable for environments where this frequency is commonly available.
In contrast, the MC30 ITE Encoder Series, such as ON-DMI-30BW and ON-DMI-30DW, along with the SS52 MS7 Encoder Series, including models like ON-DMI-52BW and ON-DMI-52DW, support the higher frequency 5.8GHz networks. This makes them ideal for scenarios where faster speeds and less interference are required, typically found in 5.8GHz setups.
Choosing the right encoder depends on your network infrastructure and specific requirements for performance and connectivity.
What should I do when switching from a wired network to a wireless Wi-Fi network on my encoder?
When changing from a wired network to a wireless Wi-Fi connection, you must ensure the following steps for the device to function properly:
- Disconnect the wired connection: Make sure that the Ethernet cable is unplugged.
- Power Cycle the Device: After disconnecting the wired network, restart the device by turning it off and on again. This ensures the device resets and correctly connects to the Wi-Fi network.
- Wi-Fi Connection Setup: Once the device restarts, go to the network settings to connect to your desired Wi-Fi network.
Without these steps, the device may fail to push the stream to your streaming platform.
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