FAQs: TCP/IP Configuration for EXVIST Encoders

FAQs: TCP/IP of Encoder

What's TCP/IP?

TCP/IP (Transmission Control Protocol/Internet Protocol) is a suite of communication protocols used to interconnect network devices on the internet. It enables the transmission of data between computers and devices over the internet. TCP governs how data is exchanged, while IP handles the addressing and routing of the data packets. Together, they form the foundation of modern internetworking.

What could be the reason for the failure to access the encoder from Chrome, resulting in the prompt "This site can't be reached"?

Probably it's related to your network settings especially when your computer and the encoder are not on the network segment even if they're connected to the same router or switch. It is crucial to ensure that the encoder and your PC are on the same network segment. This allows for proper communication between the devices and ensures that they can interact effectively. If they are on different network segments, they may not be able to communicate with each other, leading to connectivity issues. Therefore, it's essential to configure the network settings accordingly to ensure that both the encoder and your PC are on the same network segment.

Why can’t I access the encoder even though it’s connected to the same switch or router?

If your computer and the encoder are not on the same network segment, even if connected to the same router or switch, you may need to adjust the encoder's IP address to ensure they are on the same network. Here’s how you can do it on a Windows 10 PC:

1. Open Command Prompt:
  1. Press Win + R, type cmd, and press Enter to open Command Prompt.
  2. Type ipconfig /all and press Enter to view the IP configuration of your computer.
  3. Note down the IP address associated with the Ethernet adapter (e.g., 192.168.X.7).
2. Modify Encoder IP Address:
  1. Go to Device Manager.
  2. Search for and select the encoder.
  3. Manually enter an IP address for the encoder (e.g., 192.168.X.129) to match the network segment of your PC.
  4. Click Modify to change the encoder’s IP address.
After making these changes, the encoder should be accessible.

How to ensure they're on the same network segment?

If you encounter issues accessing an encoder from the Chrome browser, particularly if you receive an error message stating that the page cannot be reached, it could point to a potential network segment issue. This issue is typically related to the configuration of IP addresses and network settings.

To resolve this issue, it may be necessary to configure the IP address to ensure that both your PC and the encoder are on the same network segment. This involves configuring the IP settings to ensure that both devices are within the same IP address range and subnet.

Here are the general steps to address the network segment issue by configuring the IP address:
  1. Ensure that your PC and the encoder are connected to the same network.
  2. Access the network settings on your PC and the encoder to configure the IP address, subnet mask, and gateway settings. This typically involves accessing the network adapter properties in the device settings.
  3. Set the IP address of both devices to be within the same network segment. For example, if the PC has an IP address of 192.168.1.2, the encoder should also have an IP address in the same range, such as 192.168.1.X (where X is a unique value not already assigned to another device on the network).
  4. Ensure that the subnet mask settings are identical for both devices.
Configuring the IP addresses to be within the same network segment can help resolve connectivity issues and enable successful access to the encoder from the Chrome browser.


How can we add one more network segment for our PC?

To add one more network segment for the PC, you can follow the steps below:
  1. Open the Network and Sharing Center on your PC.
  1. Click on "Change adapter settings" on the left-hand side of the window.
  2. Right-click on the network adapter that you want to add the new segment to and select "Properties."
  1. In the Properties window, scroll through the list and select "Internet Protocol Version 4 (TCP/IPv4)" and click "Properties."
  2. In the TCP/IPv4 properties window, click the "Advanced" button.
  3. In the Advanced TCP/IP Settings window, go to the "IP Settings" tab and click "Add" under the section "IP addresses."
  4. Add the new IP address and subnet mask for the additional network segment and click "Add."
  1. Click "OK" on all windows to save the changes and close the windows.
By following these steps, you can add a new network segment to your PC. Make sure to configure the new network segment settings correctly based on your network requirements.

Is there any video tutorial to modify IP address?


Which DNS should we use when streaming?

When streaming, it is recommended to use a reliable and fast DNS (Domain Name System) server. Opting for the DNS servers provided by your local largest ISPs can often offer lower latency and better performance. If the local ISP's DNS servers are not reliable or fast enough, you can consider using public DNS services such as Google's DNS (8.8.8.8 and 8.8.4.4) or other reputable public DNS servers available in your region, especially for encoders under wireless connections. This can help improve the stability and speed of DNS lookups, which in turn impacts the efficiency of the streaming process.
Notes
NOTE: If you continue to experience issues despite using the recommended DNS servers, it may be necessary to adjust the default DNS (8.8.8.8) settings as needed especially in EU. Modifying the DNS configuration can help troubleshoot and resolve any persistent issues encountered during the streaming process. Be sure to consult with your network administrator or review the specific requirements and recommendations for your streaming setup before making any modifications to the default DNS settings.

    • Related Articles

    • TCP/IP of Encoder

      TCP/IP Go to Setting->Network->TCP/IP Item Description DHCP Obtain IP via DHCP server Static IP Manually set IP DNS Default DNS 8.8.8.8 ?TIPS: In case of failures to push live streams to YouTube, it's a good suggestion to attempt switching to ...

    • FAQs: HTTP of Encoder

      What's TS stream? A TS stream refers to a transport stream, which is a type of digital video and audio data transmission protocol used for broadcast systems, video streaming, and communication networks. The transport stream format is defined by the ...

    • Quick Start of Encoder

      Connection Diagram Power on encoder and connect it to router via ethernet cable NOTE: At the very beginning, it's strongly recommended to follow this instructions to connect the encoder, especially for network segment issues. If it's failed to be ...

    • FAQs: RTSP of Encoder

      What's RTSP stream? RTSP (Real Time Streaming Protocol) is a network control protocol designed for controlling the delivery of multimedia data, such as audio and video, over a network. It enables the smooth transmission of live or pre-recorded audio ...

    • FAQs: Maintain/Upgrade of Encoder

      Can we upgrade firmware directly through UI? Upgrading firmware directly through the user interface (UI) of an encoder is generally NOT RECOMMENDED, due to the potential risks associated with the process. Firmware upgrades can significantly impact ...