FAQs: Download Firmware for Codec
How can we access the page of download firmware?
It's only visible for our registered users. The reason why you are unable to access the page to download the firmware is likely because EXVIST Cares requires users to register and log in before you can access certain resources, such as firmware downloads. In order to access the download page, you may need to create an account on the Help Center and log in with your credentials. Alternatively, if you believe you should have access but are experiencing issues, you may want to reach out to the our support team for further assistance.
NOTES: As a registered user in the Help Center instead of our official website, you will be able to access and download firmware, submit tickets for technical support, and leave comments or questions regarding any issues you may encounter. How can we determine which firmware version we should download?
Codec Series | Related Models | Remark |
| | The serial numbers will be started with 30T later; The part numbers will be gradually changed to ON-MIX-30B etc. |
| | The serial numbers will be started with 50B later; |
| ON-MIX-52B, ON-MIX-52BW, ON-MIX-52BP, ON-MIX-52D, ON-MIX-52DW, TV-MIX (CODEC) Series | The serial numbers will be started with 52T later;
|
NOTES: The links above that direct you to the firmware page for specific series are only accessible to
registered users in the
Help Center.
Learn More
If you still have no idea which firmware version you should download, you can chat with our online chatbot and it will guide you on how to download the correct firmware related to your codec.
Related Articles
Quick Start of Codec
Connection Diagram Power on encoder and connect it to router via ethernet cable NOTE: At the very beginning, it's strongly recommended to follow this instructions to connect the encoder, especially for network segment issues. If it's failed to be ...
FAQs: System Info of Codec
How can we tell when the firmware was released? The firmware version number often contains information that indicates when it was released. For example, "V3.00.52.220921," the information can be interpreted as follows: "V3.00.52" comprises the main ...
System Info of Codec
System Info Go to Setting->System->System Info Item Description Firmware version Current firmware version and date of release which you can tell from the version number. Hardware version Current hardware version Mac address Unique Mac address Serial ...
FAQs: Maintain/Upgrade of Codec
Can we upgrade firmware directly through UI? Upgrading firmware directly through the user interface (UI) of an encoder is generally NOT RECOMMENDED, due to the potential risks associated with the process. Firmware upgrades can significantly impact ...
Upgrade Firmware for Codec
Upgrade Firmware via Device Manager Open the file folder of EncDevice Double click "EncDeviceTool.exe" and then it will work Click "Refresh" -->Enter username and password at the right bottom side; Select the device-->Enter Start IP & IP ...