FAQs: OEM/ODM Customization Procedure for Exvist Products

FAQs: OEM/ODM Customization Procedure

OEM/ODM Customization Procedure

To ensure a smooth and efficient process for customizing products based on your specific requirements, we have established the following professional procedure for OEM/ODM services:

Step 1: Initial Inquiry and Requirement Collection

1.1 Customer Inquiry
  1. The process begins with the customer’s request for product customization, where the specific needs and expectations are discussed.
  2. Customer provides detailed product requirements and desired specifications.
1.2 Further Collect Detailed Requirements
  1. Our team will engage in discussions with the customer to gather comprehensive information regarding the customization. This includes product features, design preferences, hardware, software, and any special requests.
  2. A clear and detailed document will be drafted based on the customer’s input to ensure all aspects of the customization are understood.

Step 2: Evaluation and Feasibility Assessment

2.1 Evaluate Customization Requirements
  1. Our engineers will conduct a thorough evaluation of the proposed customization. This includes reviewing technical feasibility, material costs, production timelines, and any potential engineering challenges.
  2. We will provide an initial assessment and discuss any potential adjustments or limitations.
2.2 Provide Feedback and Suggest Adjustments
  1. In case of any issues or concerns, we will offer suggestions for optimizing the design or functionality based on your needs and our production capabilities.
  2. A revised proposal, including cost and timeline estimates, will be provided.

Step 3: Deposit Collection and Verification

3.1 Custom Product Deposit
  1. Upon agreement on the requirements, we will issue an official quote based on the specifications, material costs, and engineering time.
  2. A deposit is required from the customer to begin the actual customization work, which is typically a percentage of the total cost.
  3. Once verified and the deposit received, we will initiate the design and development process.

Step 4: Customization of Hardware and Software

4.1 Start Customization
  1. Upon receipt of the deposit, our engineering teams will begin the customization process.
  2. Our hardware engineers will modify or design new hardware components, while the software team will adapt or develop firmware/software as per the customer’s requirements.
  3. Regular updates will be provided to ensure alignment with customer expectations.
4.2 Prototyping and Initial Testing
  1. After completing the design, we will produce an initial prototype of the customized hardware and software for internal testing.

Step 5: Prototyping and Verification

5.1 Send Customized Boards for Verification
  1. Once the prototype is ready, we will send the customized boards, including necessary documentation and serial ports for debugging, to the customer for their verification.
  2. The customer is requested to test the product and provide feedback on its performance and functionality.
  3. During this phase, any required adjustments or fine-tuning will be carried out based on feedback.

Step 6: Final Approval and Batch Production

6.1 Customer Verification
  1. After receiving the customized product, the customer will review the hardware and software to ensure it meets all agreed-upon specifications.
  2. The customer must verify both the hardware functionality and software compatibility, performing necessary tests.
  3. Any changes or improvements identified during this phase will be implemented.
6.2 Initiate Batch Production
  1. Upon successful verification by the customer, we will begin batch production based on the finalized design.
  2. This phase will include full-scale production and quality control to ensure the products meet industry standards and customer specifications.
  3. The products will undergo rigorous testing to guarantee their performance, durability, and compliance.

Step 7: Delivery and Post-Production Support

7.1 Shipping and Delivery
  1. After batch production, the customized products will be packaged and shipped to the customer according to the agreed delivery schedule.
  2. We will provide tracking information and updates on the shipment.
7.2 Post-Production Support
  1. Our support team will be available to assist with any post-production issues, including installation guidance, troubleshooting, and warranty services.
  2. Ongoing technical support and future upgrades are available upon request.

Conclusion

This OEM/ODM customization procedure ensures a systematic approach to product development, from initial inquiry through final delivery, ensuring high-quality, tailor-made solutions that meet our customers’ specific needs.

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